Terms of Use

Welcome to karukaj.com. Please read these terms carefully before browsing,
registering, or purchasing from our website.

Welcome to karukaj.com — the country’s first and only online shopping platform entirely in Bengali.
Here, customers from all walks of life can explore a wide variety of trusted local and international brands for their daily needs.

These Terms of Use outline the rules and guidelines for using our website and any related electronic services.
This document is legally binding between karukaj.com and you, the customer or user, and does not require any physical or digital signature.

1. General Conditions

You may access our services through our website or official mobile application, subject to these Terms of Use.

By using our website or app, you acknowledge that you agree to follow these terms. If you do not agree, you should not visit, register, or purchase from our platform.

Our website may contain links to third-party sites. We are not responsible for their content, policies, or any loss you may incur by using those external sites.

2. Eligibility

You must be at least 18 years old to use karukaj.com.

Only individuals legally allowed to enter into a binding agreement under Section 162 of the Bangladesh Contract Act are eligible to use our site.

Users accessing from outside Bangladesh are still bound by the laws of Bangladesh.

3. Registration & User Information

To shop or register, you must provide a valid Bangladeshi mobile number and correct email address.

You are responsible for keeping your account details secure and for all activity under your account.

We may suspend or terminate your account if the information provided is false, incomplete, or misleading.

4. Communication

By contacting us or using our platform, you consent to receive communications from us via email, SMS,
phone calls, or website notices. These may include transaction updates, promotional offers, or service announcements.

5. Pricing

All prices are listed in Bangladeshi Taka (BDT) and include VAT where applicable.

While we try to ensure accuracy, pricing errors may occur. We will confirm the final price after you place your order.

If there is an error in price or product details, we may contact you for confirmation or cancel the order and notify you.

6. Promotions & Offers

Promotional offers and advertisements are created based on our best knowledge and belief.
Any fraudulent activity related to promotions may result in legal action.

7. Order Cancellation

Customer-Initiated: If you cancel an order before shipping, we will process a refund according to our refund policy.

Seller-Initiated: We may cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity.

8. Acceptable Use & Restrictions

• Provide accurate and truthful information.
• Use the site only for lawful purposes.
• Provide correct delivery details.
• Do not post unlawful, abusive, or offensive content.
• Do not attempt unauthorized access to our systems.
• Do not copy, reproduce, or store site content without permission.

9. Software & App Use

Our software and applications are for personal use only.

You may not sell, rent, lease, or transfer any part of our software.

Misuse of our apps or software may result in immediate termination of access.

10. Agreement Formation

Your order is considered an offer to purchase. We will confirm acceptance via email or SMS.
Once confirmed, a binding sales contract is formed, and we will arrange delivery.

11. Reviews & Feedback

Any reviews, comments, or feedback you submit become the property of karukaj.com,
and we may use them in any format without compensation.

12. Copyright

All site content including text, graphics, images, videos, and software is the property of karukaj.com
and protected by copyright law. Unauthorized use is strictly prohibited.

13. Liability & Indemnity

You agree to compensate karukaj.com for any loss or damage caused by your violation of these terms.
We are not responsible for errors in manufacturer-provided product information.

14. Termination

We reserve the right to suspend or terminate your account at our discretion for violations of these terms.

15. Security

Any attempt to breach our security measures is strictly prohibited and may result in legal action.

16. Force Majeure

We are not responsible for delays or service interruptions caused by events beyond our control,
such as natural disasters, strikes, or technical failures.

17. Governing Law

These Terms of Use are governed by the laws of the People’s Republic of Bangladesh.

Important Notice

Continued use of karukaj.com after any updates to these terms means you accept the revised Terms of Use.