Delivery & Return Policy

1. Delivery Area

We provide delivery service across Chattogram and all over Bangladesh. Delivery time and charges may vary for specific areas.

2. Order Processing Time

Once your order is confirmed, it usually takes 1–3 working days to process the order. During special offers, holidays, or high order volume, processing may take a little longer.

3. Estimated Delivery Time

• Inside Chattogram city: Usually 1–2 working days
• Outside Chattogram: Usually 2–5 working days
• Remote or courier-dependent areas: May take up to 3–7 working days

4. Delivery Charge

Delivery charges may depend on your location, product size, weight, and courier service. The applicable delivery charge will be shared during order confirmation.

5. Things to Check During Delivery

Please check the following while receiving your product:

• Whether the package is correct and undamaged
• Whether the ordered product, color, design, or quantity is correct
• Whether there is any visible damage to the product

If you notice any issue after receiving the delivery, please inform us as soon as possible.

6. Conditions for Return Eligibility

Return or exchange may be considered in the following cases:

• If the wrong product is delivered
• If the product arrives damaged or broken
• If the product type, size, or design does not match the order
• If a manufacturing defect is found with proper proof

7. Cases Where Return Is Not Accepted

• If the reason is only a change of mind
• Used, damaged, or modified products
• Products damaged due to customer negligence
• Customized or special-order products
• If the complaint is made long after delivery

8. Return Request Time Limit

Return requests or complaints must be made within 24–48 hours after receiving the product. The sooner you inform us, the easier and faster it will be to resolve the issue.

9. Return / Exchange Process

For return or exchange requests, please contact us through our Facebook page, WhatsApp, or phone. Product photos, videos, or order details may be required for verification.

• Send us the issue details
• Provide your order number or purchase information
• Share product photos/videos
• Our team will verify and take the necessary steps

10. Refund Policy

For approved returns, refund, store credit, or product exchange may be arranged depending on the situation. Refund processing may take a few working days depending on the payment method.

11. Courier-Related Delays

KarukajCTG will not be responsible for delivery delays caused by natural disasters, strikes, courier issues, government restrictions, or any situation beyond our control. However, we always try to provide updates as early as possible.

12. Contact

For any questions regarding delivery, return, or refund, you can contact us: